Use the same functionality that caused you issues before and see if the issues are still present.In Firefox, select File > New Private Window. For example, in Google Chrome, open an Incognito Window.
To check if the cache is causing the issues:
If you're having issues using the Singular web app, you can check if the cache is causing the issues by switching to "private" or "incognito" mode in your browser. The result is errors and features that don't work as expected. This can cause problems if a website such as the Singular web app updates a file, but your browser tries to use an older version of that file that has been stored in the cache. This allows browsers to reload images and other web content more quickly. Background: What are Cache Issues?īrowsers often store information in a cache (temporary local storage) on your computer. We recommend trying this solution first, before contacting Singular support to report a problem. You may be able to solve the problem quickly just by clearing your browser cache. If you are using the Singular web app and experiencing abnormally slow response times, runtime errors, or other issues, the source of the problem may be invalid information stored in your browser.
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